Important customer information


Bocksche Werkstatt - Mag. Renata Bock

Hollabrunnerstraße 124

2020 Oberfellabrunn


You can reach us for questions and complaints on weekdays from 9:00 to 22:00 under the telephonenumber +43/664/1204605 or via E-Mail under


The presentation of the products in the onlineshop does not represent a legally binding offer, but a solicitation for an order. Errors expected.

By klicking the order-button in the last step of the order process you make a binding order of the goods listed on the order page. The sales contract is achieved when we accept your order through an order confirmation via E-Mail directly after the receipt of your order.

The prices mentioned on the product pages include the statutory value-added tax as well as other price components.

You will get informations about additional shipping costs during the ordering process.

The delivery will be made within Austria by the Post AG, outside Austria the delivery will be made further by local postal organisations.

The ordered goods will be send normally within 3 – 5 days after receipt of payment. The delivery time depends from the delivery adress. We point out potential divergent delivery times on the respective product page. By custom made products the ordered goods will be send normally within 2 – 3 weeks. We inform you via E-Mail about the shipment of your order and the expected delivery time.

The payment will be made either via advance payment – transfer to our account – or via PayPal, the payment methods are provided to choice from during the ordering process. In case of payment with PayPal there will be an additional fee of 3,4%. Delivery and payment via cash on delivery is also possible, notice that by cash on delivery arise additional costs, at the delivery the post will charge additional fees.


You can finde our General Terms and Conditions under the button – Terms and Conditions.

Informations about the privacy policy under the button – Privacy policy.


Right of revocation

Consumers have the right of revocation within 14 days.

Revocation instruction

Right of revocation:

You can revoke your contract declaration within 14 days without giving reasons in text form (e.g. letter, fax, E-Mail) or – if the item is left to you before deadline – through the return of the item. The deadline starts with the receipt of this instruction in text form, however not before the receipt of the goods by the recipient (where similar goods are delivered on a recurring basis, then not before receipt of the first part delivery). For keeping the revocation deadline it is enough to timely dispatch of the revocation or the item. The revocation is to be addressed to: Mag. Renata Bock – sole proprietorship, Hollabrunnerstraße 124, 2020 Oberfellabrunn, Austria, E-Mail:


Revocation consequences:

In case of an effective revocation, the on both sides received services are, to be returned and if so derived profits are to be returned. In case you are unable to return the received service to us either in total or partially or only in a deteriorated state, you are required to provide us with a value replacement. This does not apply if the deterioration of the goods can be attributed soley to the inspection as it would have been possible in a retail shop. Besides you can avoid the obligation of value replacement originating by proper use of the goods by not putting the goods into use as if it were your property and by refraining from everything which reduces and impairs its value. Goods consignable by parcel shipment may be returned at our risk. You must bear the costs of the return consignment if the goods delivered correspond to those ordered and if the price of the returnable goods does not exceed EUR 40.00 or, if the price is higher, if you have not yet delivered the counterperformance or a contractually agreed instalment by the date of revocation. Otherwise the return consignment is free of charge for you. Goods which are not consignable by parcel shipment will be collected from you. Obligations to the refund of payments have to be met within 30 days. The deadline starts for you with the dispatch of your revocation notice or of the goods, for us it starts with the receipt.


End of the revocation instruction

The right of revocation does not apply for distance selling contracts

- for the shipment of goods produced according to customer specifications or

- clearly are tailored to the personal needs.

Return expenses when exercising the right of revocation

If you exercise your legal right of revocation (see revocation instruction), you have to bear the ordinary costs of the return consignment if the goods delivered correspond to those ordered.